Good to Know with Wendy Knowler
Good to Know with Wendy Knowler is a monthly consumer podcast series that gives subscribers insights into the most common mistakes made by consumers in South Africa.
This insurance company says it is paying out business interruption claims
Wendy Knowler, Consumer Ninja, investigates non-payment of business interruption claims during the Covid-19 lockdown.
The Ombudsman for Short-Term Insurance report - what were the complaints?
The Ombud for Short Term Insurance’s aim is to resolve short term insurance complaints ''fairly, efficiently and impartially''.
When credit life insurance goes wrong because of a UIF payment
Wendy Knowler, consumer Ninja, on the small print and pitfalls of credit life insurance.
The banking report is out - our Consumer Ninja takes a look
The annual banking ombuds report has been released. Were they good, were they bad; how many complaints have been received?
Consumer Ninja: Many credit life claims are being rejected
It seems many credit life claims are being rejected. Here are nine companies that were named and shamed in a new report.
When the coronavirus default tsunami hits, how will banks respond?
This edition of Consumer Corner looks at how lay-offs, closures and quarantine will impact people's income and ability to repay debt.
Sudden cancellation of life and illness policies - consumer warrior advice
Wendy Knowler, consumer Ninja, has a horror story about insurance policies being cancelled - by sms.
Telkom directory used to dupe small business owners
Hundreds of small businesses which fell prey to a phone directory listings scam, should relax and read here.
Wait - why did that debit order go off so early?
Wendy Knowler, consumer journalist, on Nedbank's early debit orders.
Read your documents before you sign the deal on your car or house!
Wendy Knowler, consumer journalist, on the importance of carefully reading your documents when you buy assets.
Only Germans take Black Friday more seriously than South Africans
In South Africa, Black Friday has become a spend-fest of epic proportions, says consumer journalist Wendy Knowler.
We paid before the family arrived with the body – Old Mutual
Consumer journalist Wendy Knowler investigates after a poor family’s desperation to get a claim paid made headlines.
Can’t find your phone? Drop everything – thieves can get into your banking app!
Did someone steal your phone? Contact your bank without hesitation warns consumer journalist Wendy Knowler.
If you make a mistake when transferring money (EFT) you don’t get it back easily
Made a mistake when paying by EFT? You're going to battle to get your money back, warns consumer journalist Wendy Knowler.
Travelling overseas? It’s becoming vital to get 'visa denial insurance'
Consumer journalist Wendy Knowler explains how to get reimbursed if you can’t travel after a failed visa application.
Are 'tap and go' cards safe? Maybe, suggests this case involving Standard Bank
Handsfree pickpocketing is a myth, says consumer journalist Wendy Knowler. But risks remain, suggests a case she took on.
Used-car buyer? Save yourself a world of pain by asking this one question
Wendy Knowler says dealerships don’t do much to explain how you may unknowingly void your warranty and service/maintenance plans.
Paying with a debit card? Don’t expect a refund on it when returning items
Merchants are not allowed to process refunds on debit cards, warns consumer journalist Wendy Knowler.
Banks and insurers can – if they wanted to – serve us better. Here’s how…
Consumer journalist Wendy Knowler spent a day with financial services ombuds from around the world. Here are their suggestions.
Claimed a few times of late? Consider another insurer before they dump you
It’s best to jump before you are pushed. It’s "catastrophic" if that happens, warns consumer journalist Wendy Knowler.
Got a serious complaint? Here's the best way to get your email read
Here are the distinct characteristics of an email that no one can ignore.
How to buy a new car even if you don’t really have enough money for it
South Africans are increasingly buying cars they can’t afford using balloon payments, says consumer journalist Wendy Knowler.
69% of credit card fraud victims are old and alienated by technology
Most people who fell prey to credit card fraud in the first three months of 2019 were old, says consumer journalist Wendy Knowler.
Beware the 'email invoice hacking scam'! – Wendy Knowler (consumer journalist)
If you ever send an invoice (or pay after receiving one); you may want to check this out. Especially property buyers and sellers.
FNB illegally takes consumer’s silence as an agreement
Have a credit card with FNB? You may want to check this out, warns consumer journalist Wendy Knowler.
Standard Bank says comedy of errors with bond applicant 'a once off'
Only when consumer journalist Wendy Knowler chased Standard Bank did they admit wrongdoing that cost a client R41 000.
Buying a used car: Warranties, service plans, avoiding a false sense of security
The Money Show’s Brue Whitfield interviews consumer journalist Wendy Knowler.
Paying off your credit card every month to avoid interest? The banks are sneaky…
Consumer journalist Wendy Knowler warns prudent credit card holders to keep tabs on their banks. In this case, it’s FNB.
Airport baggage theft and more: A guide to surviving airline travel in SA
If you've ever fallen victim to airline baggage theft, this guide for surviving airline travel in South Africa is a must-read.
Datsun Go is the cheapest car to maintain in South Africa
The Toyota Etios has the cheapest "crash parts". The Money Show's Bruce Whitfield interviews consumer journalist Wendy Knowler.
Even upmarket boutiques offer lay-bys! Here’s what you need to know…
Lay-by has taken off as a payment option in the last year or two, says consumer journalist Wendy Knowler.
Renting out or booking accommodation this coming high season? A cautionary tale…
Consumer journalist Wendy Knowler warns people planning to rent out or book accommodation this upcoming high season.
[EXPOSED] Tips made with cards often don't end up in waiters' pockets
You may want to start tipping your waiter in cash. Consumer journalist Wendy Knowler on how restaurants abuse their employees.
SA’s many badly-behaved insurance companies facing the wrath of the ombudsman
Consumer Journalist Wendy Knowler discusses the angry-sounding ombudsman for long-term insurance’s 2018 annual report.
The truth about best-before dates: You're throwing away perfectly good food
Do you throw away food as soon as it's reached its best before date? You're probably wasting a lot of perfectly edible food.
Here's why it's never a good idea to lose control in a store
Is losing your cool in a store or on social media, a good idea or a bad idea? Wendy Knowler tells you why it is indeed a bad idea.
Can I get a refund? Here's what the CPA says about it
Can I get a refund? Wendy answers the most popular Consumer Protection Act question asked by consumers across South Africa.
Don't get caught out by a smooth-talking call centre agent ever again
Have you ever hung up a telesales call not knowing exactly what you just signed up for? You're not alone.