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Good to Know with Wendy Knowler

Good to Know with Wendy Knowler is a monthly consumer podcast series that gives subscribers insights into the most common mistakes made by consumers in South Africa.

Articles

Can’t find your phone? Drop everything – thieves can get into your banking app!

Can’t find your phone? Drop everything – thieves can get into your banking app!

Did someone steal your phone? Contact your bank without hesitation warns consumer journalist Wendy Knowler.

If you make a mistake when transferring money (EFT) you don’t get it back easily

If you make a mistake when transferring money (EFT) you don’t get it back easily

Made a mistake when paying by EFT? You're going to battle to get your money back, warns consumer journalist Wendy Knowler.

Travelling overseas? It’s becoming vital to get 'visa denial insurance'

Travelling overseas? It’s becoming vital to get 'visa denial insurance'

Consumer journalist Wendy Knowler explains how to get reimbursed if you can’t travel after a failed visa application.

Are 'tap and go' cards safe? Maybe, suggests this case involving Standard Bank

Are 'tap and go' cards safe? Maybe, suggests this case involving Standard Bank

Handsfree pickpocketing is a myth, says consumer journalist Wendy Knowler. But risks remain, suggests a case she took on.

Used-car buyer? Save yourself a world of pain by asking this one question

Used-car buyer? Save yourself a world of pain by asking this one question

Wendy Knowler says dealerships don’t do much to explain how you may unknowingly void your warranty and service/maintenance plans.

Paying with a debit card? Don’t expect a refund on it when returning items

Paying with a debit card? Don’t expect a refund on it when returning items

Merchants are not allowed to process refunds on debit cards, warns consumer journalist Wendy Knowler.

Banks and insurers can – if they wanted to – serve us better. Here’s how…

Banks and insurers can – if they wanted to – serve us better. Here’s how…

Consumer journalist Wendy Knowler spent a day with financial services ombuds from around the world. Here are their suggestions.

Claimed a few times of late? Consider another insurer before they dump you

Claimed a few times of late? Consider another insurer before they dump you

It’s best to jump before you are pushed. It’s "catastrophic" if that happens, warns consumer journalist Wendy Knowler.

Got a serious complaint? Here's the best way to get your email read

Got a serious complaint? Here's the best way to get your email read

Here are the distinct characteristics of an email that no one can ignore.

How to buy a new car even if you don’t really have enough money for it

How to buy a new car even if you don’t really have enough money for it

South Africans are increasingly buying cars they can’t afford using balloon payments, says consumer journalist Wendy Knowler.

69% of credit card fraud victims are old and alienated by technology

69% of credit card fraud victims are old and alienated by technology

Most people who fell prey to credit card fraud in the first three months of 2019 were old, says consumer journalist Wendy Knowler.

Beware the 'email invoice hacking scam'! – Wendy Knowler (consumer journalist)

Beware the 'email invoice hacking scam'! – Wendy Knowler (consumer journalist)

If you ever send an invoice (or pay after receiving one); you may want to check this out. Especially property buyers and sellers.

FNB illegally takes consumer’s silence as an agreement

FNB illegally takes consumer’s silence as an agreement

Have a credit card with FNB? You may want to check this out, warns consumer journalist Wendy Knowler.

Standard Bank says comedy of errors with bond applicant 'a once off'

Standard Bank says comedy of errors with bond applicant 'a once off'

Only when consumer journalist Wendy Knowler chased Standard Bank did they admit wrongdoing that cost a client R41 000.

Buying a used car: Warranties, service plans, avoiding a false sense of security

Buying a used car: Warranties, service plans, avoiding a false sense of security

The Money Show’s Brue Whitfield interviews consumer journalist Wendy Knowler.

Paying off your credit card every month to avoid interest? The banks are sneaky…

Paying off your credit card every month to avoid interest? The banks are sneaky…

Consumer journalist Wendy Knowler warns prudent credit card holders to keep tabs on their banks. In this case, it’s FNB.

Airport baggage theft and more: A guide to surviving airline travel in SA

Airport baggage theft and more: A guide to surviving airline travel in SA

If you've ever fallen victim to airline baggage theft, this guide for surviving airline travel in South Africa is a must-read.

Datsun Go is the cheapest car to maintain in South Africa

Datsun Go is the cheapest car to maintain in South Africa

The Toyota Etios has the cheapest "crash parts". The Money Show's Bruce Whitfield interviews consumer journalist Wendy Knowler.

Even upmarket boutiques offer lay-bys! Here’s what you need to know…

Even upmarket boutiques offer lay-bys! Here’s what you need to know…

Lay-by has taken off as a payment option in the last year or two, says consumer journalist Wendy Knowler.

Renting out or booking accommodation this coming high season? A cautionary tale…

Renting out or booking accommodation this coming high season? A cautionary tale…

Consumer journalist Wendy Knowler warns people planning to rent out or book accommodation this upcoming high season.

[EXPOSED] Tips made with cards often don't end up in waiters' pockets

[EXPOSED] Tips made with cards often don't end up in waiters' pockets

You may want to start tipping your waiter in cash. Consumer journalist Wendy Knowler on how restaurants abuse their employees.

SA’s many badly-behaved insurance companies facing the wrath of the ombudsman

SA’s many badly-behaved insurance companies facing the wrath of the ombudsman

Consumer Journalist Wendy Knowler discusses the angry-sounding ombudsman for long-term insurance’s 2018 annual report.

The truth about best-before dates: You're throwing away perfectly good food

The truth about best-before dates: You're throwing away perfectly good food

Do you throw away food as soon as it's reached its best before date? You're probably wasting a lot of perfectly edible food.

Here's why it's never a good idea to lose control in a store

Here's why it's never a good idea to lose control in a store

Is losing your cool in a store or on social media, a good idea or a bad idea? Wendy Knowler tells you why it is indeed a bad idea.

Can I get a refund? Here's what the CPA says about it

Can I get a refund? Here's what the CPA says about it

Can I get a refund? Wendy answers the most popular Consumer Protection Act question asked by consumers across South Africa.

Don't get caught out by a smooth-talking call centre agent ever again

Don't get caught out by a smooth-talking call centre agent ever again

Have you ever hung up a telesales call not knowing exactly what you just signed up for? You're not alone.

6 common mistakes we've all made when buying our first car

6 common mistakes we've all made when buying our first car

Thinking of buying your first car? Best you avoid these common mistakes to save yourself a ton of money.