On Wednesday, Sifiso Mtshali’s niece and aunt took his corpse into an Old Mutual office in a bid to get payment for a claim by providing a macabre but effective “proof of death”.
A video of the women carrying the body inside a bag went viral on social media (scroll down to watch it but be warned – it’s not for sensitive viewers).
Old Mutual says it had paid the claim by the time the family arrived at its offices with the remains of their relative.
We have payment runs at set times. That funeral policy payment went through to the beneficiary’s Capitec account, for urgent clearing, before the family arrived with the body, but the SMS only reflected on her phone shortly afterwards. That made them believe that we only paid because they arrived at the branch with the body, which is unfortunate.
Tabby Tsengiwe, Chief Communications Officer - Old Mutual